Sometimes all it takes is one moment to understand another's challenges and another to do something to help overcome them.  In these two moments, you can change a person's life for the better.  This is true for Boy Scouts.  But it is also true for all people of all ages with all sorts of problems.  I think it comes under the heading of treating others as you would have them treat you. How easy it is to forget this and take the easier, and unproductive path, of being judgemental, critical or even cruel.